What our customers have to say about us:

Below you can find a list of customer testimonials from clients who have experienced great service from EMS Ltd. Comments are from customers who have had installation and maintenance services from us for their air conditioning, heating, process cooling and refrigeration systems. If you would like to find out more about how we can offer you the same great service please get in contact with us.

Comments from Air conditioning customers

I would like you to give positive feedback to your Engineers on site who I spoke to, and also Andy who all responded positively to my requests. I am happy with your findings and feedback.

Customer Comment December 2018

‘I understand that from both sides this has been a difficult situation and project but through persistence this is now finished and we have a product that works!’

Customer Comment November 2018

Many thanks for the direction and our chats are always fruitful, I would like to thank you and the EMS team for a 1st class Quality service both directly with the engineers and admin support, these elements are requirements of our business and teams so its fab that we have this synergy.

Customer Comment, August 2018

Thanks Jo. Once again EMS have come to our rescue

Customer Comment, July 2018

I would just like to say how impressed we were with EMS during work recently carried out. Brett Reardon was exceptional in the way he carried out his work and explained everything to us. I have just raised a PO for works to be done which were recommended by John Scott, again good clear explanations on why it’s required.

Customer Comment, April 2018

Another great job by EMS!

Customer Comment, March 2018

We would like to express our gratitude to EMS for resolving this issue in such a professional and cost efficient way.

Customer Comment, January 2018

Could you pass on my thanks to all that helped out this week during our mini heatwave, it was much appreciated.

Customer Comment, June 2017

We have always experienced very good, professional and fast responsive service from EMS and would not hesitate to use them in the future for all our sites.

Customer Comment, April 2017

Well managed job, no issues!

Customer Comment, April 2017

Another Cracking job done by EMS and their lads!

Customer Comment, March 2017

EMS completed the above installation on time and in full, in line with the agreed project plan. All engineers that worked on the project were extremely professional and completed the installation to a high standard of work. Full health & safety documentation was supplied as requested. Design stages of the project were detailed and any recommended design advice was offered as part of the service provided by EMS. I would highly recommend EMS for any air conditioning installation projects.

Customer Comment, March 2017

Thank you for the quick response and repair. I was very impressed that someone managed to get out to us in such a short space of time!

Comment from one of our Manufacturing Customers, August 2016

I just wanted to thank you for your help recently for our audit. We passed with flying colours and your help was very much appreciated!

Comment from one of our Education Customers, July 2016

One of our customers recently described us as “a breath of fresh air” Here’s what else they said about us; EMS professional approach and efficiency in diagnosing the fault on our AC system was outstanding. They organised for temporary cooling to be provided in the interim without hesitation. The installation engineers worked in a small confined room but maintained professionalism and politeness throughout their time with us. The engineers were also extremely efficient.

Comment from one of our Healthcare Customers, June 2016

Thanks very much Mary for all your help and support organising this it was a great success. Thanks

Comments from one of our Pharmaceutical Customers, May 2016

Thank you for your speedy and efficient action yesterday evening – exemplary service as usual. I have raised a requisition and you’ll hopefully see the order later this morning.

Comment from one of our Manufacturing Customers, April 2016

Hi Jo, Thank you for the rapid response, the office environment is certainly a happier one. Really appreciate the speed of resolution.

Comment from one of our Hospitality Customers, April 2016

Hi Mary, Great to speak to you today. I have had your engineer Roland Tomkins on site and we have been very happy with his professional manner and engineering ability. He has discovered a couple of items that require attention.

Comment from one of our Contracting Customers, Feb 2016

We are very happy with the installation works and how your engineers have conducted themselves on site. Very good dust prevention with the equipment room. EMS understand our requirements for keeping good housekeeping and communicating with our onsite engineers. Thank you!

Comment from one of our Contracting Customers, Jan 2016

We are very happy with the installation works we have had from EMS, you are doing a great job for us!

Comment from one of our Service Customers, 2016

All the AC equipment is running really well since EMS took over, we have far fewer problems and everything is working great. Thank you!

Comment from one of our Consultancy Customers, Jan 2016

You have both very kindly supported us through some challenging times of late, thank you it has been appreciated

Feedback from one of our Healthcare customers, Dec 2015

“All the work has been carried out to a very high standard with the minimum of disruption and inconvenience to work force.”

“I have found communications with EMS to be professional and succinct and I have always appreciated the straightforward way they carry out their business.”

“In my opinion the EMS engineers went over and above the normal level of support we expect”

As you are well aware during the recent spell of prolonged hot weather we struggled to maintain a comfortable working climate inside the factories. Additionally and more importantly we struggled to keep our production machinery within their operating temperature range at the hottest times of the day. My engineers working alongside the EMS engineers managed to overcome the challenges and during this difficult period where there was very little disruption to production and lots of lessons learned.
In my opinion some of the EMS engineers went over and above the normal level of support we expect. Nothing was too much trouble for Dennis Foyle, Sam Colley, Steve Maidment. And Dan Wooldridge during this period and they all proved to be invaluable in their support.
Excellent feedback from one of our Manufacturing customers, Aug 2013

“What a great service, and we would like to order two more systems when you carry out our next service”

Feedback from one of our Hospitality customers, July 2015

“A big thank you to everyone who worked over the weekend we are so pleased with the work that was carried out and the commitment from the engineers”

Feedback from one of our Pharmaceutical customers, 9 Jan 2015

“He’s here already! Very speedy service, much appreciated”

Feedback on the speed of our engineer visiting one of our Office based customers, February 2015

“Thank you for your quick response”

Feedback from one of our Pharmaceutical customers, March 2015

“Once again thanks to your team for the great work”

Feedback from one of our Transport customers, March 2015

“Fantastic, first class service once again”

Feedback from one of our Manufacturing customers, April 2015

“I wanted to thank you both for an excellent Job, with no interruption to business or process at the facility”

Feedback from one of our Pharmaceutical customers , June 2015

From the outset you and your colleagues displayed total professionalism and complete competence in everything that was required to ensure successful completion of all works

“I have received extremely positive and complimentary feedback from both of my project leaders and not just the quality of workmanship but the drive and enthusiasm shown by your teams during all project phases. We are grateful for the knowledge, expertise and experience you have brought to all aspects of these projects”

Feedback from one of our Pharmaceutical customers

“These projects have been an excellent example of two businesses working in harmony to achieve on time and on budget with two very demanding time constrained projects for our company”

Feedback from one of our Pharmaceutical customers

“Thanks you for all the hard work you and your team completed in the last two week on the hub units”

Feedback from one of our Health Care customers, 6 July 2015