When it comes to maintenance contracts, there isn’t a one size fits all solution. This is especially true of cover for your heating and cooling equipment. When looking at the renewal of your maintenance contract make sure you have a think about the needs of your business and whether your current contract takes these into consideration. Here’s a couple of pointers to get you thinking;
How old is your equipment?
The age of your equipment could make a huge difference to the type of service you require. If your equipment is relatively new, you are unlikely to have many call outs providing the equipment was well installed in the first place. Older equipment on the other hand is likely to need more repairs. With older equipment, you also need to be aware of the type of refrigerant that is being used. The phase down of certain refrigerants means that supply is going down, causing prices to rapidly rise. With costs of certain refrigerants in mind, do you need a contractor who is going to provide a replacement strategy for you as well?
Is your equipment business critical?
The question is how dependent is your business on your heating and cooling? If your equipment just serves comfort cooling, you probably won’t need the same type of contract that a company who uses cooling in their production does. However remember other areas of your business that might need cooling like your server rooms; how would your business cope if your server rooms went down?
How much time do you have to manage your contract?
What sort of service do you require from your contractor and would this be included in your contract? The way some contracts are structured could mean that you have less administration to deal with.
What are your maintenance options?
Different companies offer different types of contracts and service levels. To give you an idea, here’s what we offer;
1) Maintenance only This includes your regular PPM visits and would suit relatively new equipment which is mainly used for comfort cooling purposes.
2) Semi inclusive On top of regular PPM visits, also included are consumables and call out labour costs. This type of contract is ideal for old equipment which is susceptible to breakdowns.
3) All inclusive Like the name suggests, this option includes everything; PPM visits, consumables, call out labour, breakdown spares, repair work and materials. This is a great option for older equipment which is also business critical. The benefits of an all inclusive contract in this case are that all the risk is transferred to the contractor. This means that you have the following benefits;
High quality PPM control maintained Lower repair costs Consistent monthly expenditure Less administration Reduced downtime
Bring in the experts
Every business is unique, what suits one company may not necessarily be right for you. Therefore, as with any contract, the best thing to do is ask the experts. EMS Ltd are here to advise you on what type of contract would best suit you and the needs of your business. Give us a call to book an appointment with a member of our sales team.